Signing up for IT outsourcing should be easy. You’ve got a business to run and targets to hit. You can’t wait for long, drawn-out proposals and onboarding processes.

For the last twenty years, ONE 2 ONE has offered Co-Managed and Managed IT services for businesses throughout the Tri-State region. We provide solutions based on the results of a personalized NIST assessment combined with the number of endpoints, e.g., Workstations, Servers, and Devices.

The overall process is effective and fast. Below, we’ll share an example of what clients could expect when they sign up for our Total Care with EDR services.

Step 1: Your Help-Desk Response Time

Upon completion of your NIST self-assessment and the collection of total endpoints, you’ll begin your IT journey by choosing the level of help-desk response time that works best for your business. Below, you’ll find the three SLAs we offer.

Did You Know?

ONE 2 ONE’s Response Time Is Under 8 Minutes!

IT Option 1: 24/7 – 365

Service Includes

  • Unlimited Remote Support 24/7
  • Unlimited Onsite Support 24/7 – no additional fees
  • Integrated Help-Desk System
  • Support intakes are provided in the following ways:
  • Chat Support
  • Phone
  • Email
  • Entered through a ticketing system

IT Option 2: 7 am to 6 pm Monday – Friday

Services Include

  • Unlimited Remote Support 7×6 Monday through Friday
  • Hourly Fee for Onsite Support 7×6 M-F is $180.00 per hour
  • Integrated Help-Desk System
  • Support intakes are provided in the following ways:
  • Chat Support
  • Phone
  • Email
  • Entered through a ticketing system

IT Option 3: 8 am x 5 pm Monday – Friday 

Services Include

  • Hourly Fee Onsite, Remote, Bench Support 8 x 5 Monday through Friday is $185.00 per hour
  • Integrated Help-Desk System
  • Support intakes are provided in the following ways:
  • Chat Support
  • Phone
  • Email
  • Entered through a ticketing system

Step 2: Basic Entry Security Services

After signing up for the SLA that works for you, the next step is understanding the basic tech stack deployed into your IT environment. Below are the essential entry-level security tools that ONE 2 ONE recommends for all businesses.

Did You Know?

Most Clients Take Less Than Two Weeks to Onboard!

Secure Agent Deployment:

  • Asset Inventory, SAAS RMM
  • ONE 2 ONE uses N-Central from N-Able 

NOC Services:

  • 24/7 Alerting and Monitoring for covered assets, up/down, performance
  • NOC Room located in Lancaster, PA

NOC Services:

  • Windows Patching and Third-Party Patching services deployed
  • NOC Room located in Lancaster, PA

EDR:

  • End Point Detection and Response Services + 24/7 SOC
  • ONE 2 ONE uses Sentinal One

Encrypted Password Management Tools:

  • 3 Users to get you started
  • ONE 2 ONE uses Passportal

DNS / Web:

  • Filtering solutions to all devices
  • ONE 2 ONE uses DNSFilter

Step 3: Account Management Services

Now that you have decided on an SLA and understand the essential security tools deployed let’s talk about account management. When you sign up for IT outsourcing, you need a strong team!

ONE 2 ONE’s mission is to empower companies to understand how business and technology goals align. For this reason, every client is assigned an account manager who will work with your team to grow the business and secure your IT environment.

Meet the Account Management Team

Account Management Services Include

Dedicated Client Relations Rep:

  • Annual Budgeting
  • Customer Service
  • Strategy

Asset Management:

  • Inventory & Asset Management

Ticketing System:

  • Deployment and integration of ticketing and secure remote access tools for collaboration and security

Strategic IT Business Planning:

  • Virtual CIO (VCIO) services to review the current budget, remove overlapping costs, and review and implement cost-saving measures

Signing Up for IT Outsourcing

So, there you have it, the ONE 2 ONE Solution for IT Outsourcing. The process is super simple yet highly educational and practical.

Ready to set up an intake call?

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