IT is too technical to handle it in-house. Find trusted outsourced IT Solutions!
You should have confidence you’ve hired the right expert.
Here’s how: Your expert service provider has a duty to deliver the services they promise. But it doesn’t end there. They should also make sure you understand their processes and why they make the recommendations they do.
Business Focused IT Services
More Than Just Tech Experts
We’re really good at tech–but there are a lot of providers who are “really good” at tech. We speak your language, strategize from a business standpoint, and work with anyone on any level.
Data Backed Promises
When we work for you, we work FOR YOU. Expect an average response time of 15 minutes or less. Expect fast solutions when you need them now. Expect a team that always has your back. Yes–we have the data to prove it.
Full Stack Support
Our people are your people. ONE 2 ONE uses the collective knowledge of our inhouse experts to overcome challenges and see around corners to keep your business one step ahead. We only succeed when you succeed.
How We Serve Our Clients
Cybersecurity
Our approach simplifies cybersecurity by using the U.S. National Institute of Standards and Technology (NIST) Cybersecurity Framework. The Cybersecurity Framework helps organizations understand and manage cybersecurity risks.
Learn More About Cybersecurity
Managed IT
We’re your de facto IT Department, from the Chief Technology Officer strategist all the way down to your help desk technician. As a Managed IT support client, you’ll get our lightning-fast Network Operations Center (NOC) monitoring, alerting services, and our friendly IT Service Desk team.
Co-Managed IT
We augment your in-house IT staff with experts, including backup techs, to increase your uptime. We’re also prepared to meet your IT security challenges and optimize your systems.
How We Serve
ONE 2 ONE does more than provide managed services for the Lancaster, PA area. We are dedicated to serving our customers and taking them on a journey to empowerment. Our team educates the companies we work with to understand their technology. ONE 2 ONE values:
- “We” over “me”
- Delivering personal service
- Being transparent and honest
- Building partnerships based on trust
Tickets Resolved Annually
Customer Retention
Devices Supported
Minutes Average
Response Time
Years in the Business
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Get Started in Three
Easy Steps
15 Minute Assessment Call
Together we identify and discuss your core problems.
45 Minute Action Review
Based on your assessment results, we create a customized action plan ready for immediate execution.
Take Action
The final step is a welcome kickoff where you meet the team and begin the implementation process.
Personalized IT solutions to help both private and public organizations flourish.
Distribution IT Services
Keep tabs on every item throughout the entire supply chain so you can avoid delays and keep customers informed.
Professional IT Services
Take advantage of the cost and efficiency benefits of outsourcing your IT and get expert help with in-house configuration, training, and implementation.
Government IT Services
Our government clients trust us to deliver secure, reliable, and powerful technology solutions with optimum value for their approved budget.
Healthcare IT Services
Update your legacy IT to provide better patient services, increase staff efficiency, and reduce exposure to growing and advancing security risks.
Manufacturing IT Services
Streamline operations and get peace of mind knowing your systems are backed and ready to stay online in the face of any event.
Not for Profit IT Services
Upgrade your IT services so you can work smarter, extend your influence, and connect donors, sponsors, and volunteers with less friction.
We Make IT Support Painless
Make confident decisions with our team by your side.
Businesses can make bad decisions or no decisions when they lack the information they need to act. We understand, and it’s the reason we’ve built our business around educating and empowering.
You don’t need to become a technical expert, but you do need to understand what you’re getting and why it’s important before you can take action.
The ONE 2 ONE process is focused on building trust through transparency, patience, and joint ownership. We don’t move forward until we know you’re confident.