Managed IT Services

Your De Facto IT Department


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The ONE 2 ONE Approach

When you pay a technician an hourly fee to fix a problem, upgrade your systems, or manage a project, you get exactly what you pay for: a one-time visit and a one-time solution. It’s good for now, but there’s always another problem waiting around the corner.

ONE 2 ONE’s managed IT services give you a true partner who’s always there whenever you’re in need. We become your de facto IT department. We’re your chief technology officer strategist, your help desk technician, and everything in between.

When you partner with us you get our lightning-fast NOC monitoring and alerting services and our friendly IT Service Desk team. Best of all, as we get to know your business operations, we provide asset management and performance reporting, strategic planning, budget preparation, and much more.

NOC Services
IT Service Desk
Strategic Account Management
Professional Services
Server Design and Deployment
Networking Design and Deployment
Wireless Design and Deployment
Phone System Design and Deployment
End User Computing
Microsoft 365

Who Needs Managed IT Services?

Businesses come in all shapes and sizes, and Managed IT Services can be a great fit for most.

Our programs are a great fit for organizations with:

  • 20 -200 Employees
  • $4M+ in annual revenue
  • A key executive to work with, such as a CFO or Operational leader
  • Located in the greater Lancaster PA area

Companies looking to grow their organization, embrace change, and value modern and dependable technology systems get the most out of a relationship with ONE 2 ONE.


Do Any of These Sound Familiar?

We have too many service outages and too much system downtime.

We overspend our budget because we don’t know what we have or how it’s performing

We keep losing valuable data because of inconsistent technology and slow response times.

ONE 2 ONE Helps Clients Solve These Issues Every Day.

Schedule a 15 Minute Assessment Call

“When a ONE 2 ONE technician shows up at our office it’s kind of like another member of the family. They’re great people, they always come prepared, they’re very knowledgeable, they have a lot of expertise, and they always leave with the problem resolved.”
Eric J. Elliot Managing Director, A&E Audiology

Our Process


Assess

The first step to partnering is taking a ONE 2 ONE Gap Assessment, which identifies critical issues and security risks in your organization. Even if you aren’t ready to jump into your cybersecurity journey, our self-assessment walks you through technical, procedural, and organizational questions to document your risk areas so we can assess and create a plan as part of your onboarding.


Migrate

Switching IT providers is easy when you choose the right partner. We take charge and manage your transition, including interacting with your old provider. Our streamlined process makes it easy to migrate from your current provider to ONE 2 ONE, with minimal disruption to your day-to-day. We do the heavy lifting while you sit back and enjoy reduced costs and more efficiency.


Onboard

Our IT systems onboarding process is seamless. Using state-of-the-art tools, our team deploys monitoring and protection agents and documents your system and asset information. We even provide end-user training to make your company feel like we’re part of the team.


Align

When onboarding is complete, our team evaluates your current systems and makes immediate recommendations to increase security and improve efficiency while establishing a plan to align your IT environment with our best-in-class technology standards.


Strategize

Armed with your technology alignment plan, your Account Manager will help you set long-term priorities and facilitate business reviews. You’ll discuss strategic initiatives, prepare your annual IT budget, and provide asset inventory and performance reporting so you can make informed business decisions and improve your IT experience.

Frequently Asked Questions

Many people are used to the idea of “break/fix” IT. When something related to your technology systems malfunctions (“breaks”) you call someone to fix it. Managed IT support is more proactive and in-depth. Typically, an MSP (someone who provides managed services and support) installs software on your network that monitors the health and well-being of all your technical assets. This means that your computers and servers are up to date with patching, operating system updates, and protective anti-virus software. Your servers and network health are monitored 24/7 and if a problem is detected, the MSP would notify you about it and resolve the issue based on your preferred response time.

When you pay a technician an hourly fee to fix a problem, upgrade your systems, or manage a project, you get exactly what you pay for: a one-time visit and a one-time solution. Our Managed IT services makes ONE 2 ONE your technology partner. You not only get our monitoring services and protection, but as we get to know your business and equipment better, we provide reporting, end user training, strategic planning, budget forecasting, and much more.

We make switching to ONE 2 ONE easy and efficient. Once you select the response level that is right for you, we contact you to get some information about your business and equipment. We then provide you with pricing and next steps. Once your agreement is active, our “switch kit” process allows us to manage your transition to ONE 2 ONE whether you have never had IT support before or are switching to us from another provider.

Right away! We believe in providing an unbelievable experience in every step of our process. Our account management and support teams make sure your system is stable and well documented during our onboarding phase. We offer “report card” style metrics on your system performance. Your day-to-day interactions with the ONE 2 ONE team should feel like a one-on-one experience with a company that cares about your business and your technology.

Our process begins with a technology assessment to determine just that. We can meet you at your office or discuss your needs over the phone to review your systems and current technology investment. Our process offers an “apples to apples” comparison of the true cost of your investment compared to one of our programs, so you can make an informed and responsible decision.

Switching IT providers doesn’t have to be scary. It could save you money and make your business more efficient. When we manage your transition, which includes interacting with your old provider. We know the right questions to ask and have a streamlined process to migrate you from your old support plan to managed IT with us to prevent downtime and disruptions.

Our monitoring, reporting, and technology planning sets us apart from other IT providers, creating value unlike anything you may have experienced before. We not only prevent technology disasters and improve system availability, but our ultimate goal is to improve your day-to-day operations and long-term planning using the latest technologies to make you more efficient.

Some. And less expensive than others. We price our services to be competitive, but we also use the latest technologies and have structured our team to be the very best in response and resolution to our customers. We also have an account management team that drives the ongoing growth of your technology systems, while other companies may not provide the same experience and comprehensive service.

Businesses come in all shapes and sizes. Depending on your current needs, budget, and expectations, we may not be the right company to provide you IT support. We want to help as many businesses as possible and we truly believe in our mission and vision. We find that companies who share our beliefs, are looking to grow, embrace change, and value a technology partner get the most out of a relationship with ONE 2 ONE.

Whether you work with a break/fix company or an MSP, you’re paying for your IT as a service. But with ONE 2 ONE, you also get account representatives and technicians who analyze your technology to create an IT strategy for your business. We offer both consultation services for when you need expert advice about business and technology planning as well as implementation services for advancing technical projects, office moves, acquisitions, and anything else your business needs to grow, change, and stay on the cutting edge of your industry.


See us in action!

Explore our success stories to see how companies like yours have benefited from
our managed IT services and expertise.