Outsourced IT Services in Lancaster: A simple 3-step approach to better support

team discussing IT outsourcing in Lancaster for their business

Looking for outsourced IT services in Lancaster that are reliable, responsive, and easy to get started with? Whether you’re a growing business or a CFO tired of unpredictable tech costs, ONE 2 ONE makes outsourcing your IT simple.

For the last twenty-four years, ONE 2 ONE has offered Co-Managed and Managed IT services for businesses throughout the Tri-State region. We provide solutions based on the results of a personalized NIST assessment combined with the number of endpoints, e.g., Workstations, Servers, and Devices.

The overall process is effective and fast. Here’s how we deliver reliable help desk support, entry-level cybersecurity, and dedicated account management—all with a clear process and no surprises.

Step 1: Your Help-Desk Response Time

When you outsource IT, the first thing you want to know is how fast someone will respond when something breaks. With ONE 2 ONE’s outsourced IT services in Lancaster, we give you options based on your needs—so you’re never left waiting.

Did You Know?

ONE 2 ONE’s Response Time Is Under 8 Minutes!

IT Option 1: 24/7 – 365

Service Includes

  • Unlimited Remote Support 24/7
  • Unlimited Onsite Support 24/7 – no additional fees
  • Integrated Help-Desk System
  • Support intakes are provided in the following ways:
  • Chat Support
  • Phone
  • Email
  • Entered through a ticketing system

IT Option 2: 7 am to 6 pm Monday – Friday

Services Include

  • Unlimited Remote Support 7×6 Monday through Friday
  • Hourly Fee for Onsite Support 7×6 M-F is $180.00 per hour
  • Integrated Help-Desk System
  • Support intakes are provided in the following ways:
  • Chat Support
  • Phone
  • Email
  • Entered through a ticketing system

IT Option 3: 8 am x 5 pm Monday – Friday 

Services Include

  • Hourly Fee Onsite, Remote, Bench Support 8 x 5 Monday through Friday is $185.00 per hour
  • Integrated Help-Desk System
  • Support intakes are provided in the following ways:
  • Chat Support
  • Phone
  • Email
  • Entered through a ticketing system

Step 2: Basic Entry Security Services

Cyber threats are real—and growing. Our outsourced IT services in Lancaster include essential security layers designed to protect your business without overwhelming your team or budget.

Did You Know?

Most Clients Take Less Than Two Weeks to Onboard!

IT Security Services in Lancaster Include:

Secure Agent Deployment:

  • Asset Inventory, SAAS RMM
  • ONE 2 ONE uses N-Central from N-Able 

NOC Services:

  • 24/7 Alerting and Monitoring for covered assets, up/down, performance
  • NOC Room located in Lancaster, PA

NOC Services:

  • Windows Patching and Third-Party Patching services deployed
  • NOC Room located in Lancaster, PA

EDR:

  • End Point Detection and Response Services + 24/7 SOC
  • ONE 2 ONE uses Sentinal One

Encrypted Password Management Tools:

  • 3 Users to get you started
  • ONE 2 ONE uses Passportal

DNS / Web:

  • Filtering solutions to all devices
  • ONE 2 ONE uses DNSFilter

Step 3: Account Management Services

Our clients tell us one of the biggest benefits of outsourcing IT services in Lancaster is having a go-to contact who understands their business—not just their hardware.

With ONE 2 ONE, you get a dedicated account manager who helps you plan ahead, optimize your systems, and align technology with your goals.

Meet the Account Management Team

Account Management Services Include

Dedicated Client Relations Rep:

  • Annual Budgeting
  • Customer Service
  • Strategy

Asset Management:

  • Inventory & Asset Management

Ticketing System:

  • Deployment and integration of ticketing and secure remote access tools for collaboration and security

Strategic IT Business Planning:

  • Virtual CIO (VCIO) services to review the current budget, remove overlapping costs, and review and implement cost-saving measures

Signing Up for IT Outsourcing

So, there you have it, the ONE 2 ONE Solution for IT Outsourcing. The process is super simple yet highly educational and practical. We’ve helped Lancaster-based companies like Houck and others streamline their IT and business goals. We’d love to help you too!

Ready to Simplify IT? Let’s Talk.

If you’re exploring outsourced IT services in Lancaster or want to level up your IT security services without hiring in-house, let’s chat.

Book your free consultation with our SDR Ryan and discover how ONE 2 ONE can give your team the tech support and protection they need to grow confidently.

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