Strategic Co-Managed IT Services in Lancaster
ONE 2 ONE partners with your internal team to reduce risk, improve uptime, and control IT costs!
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Why Lancaster businesses choose co-managed IT services.
Co-Managed IT services Lancaster businesses rely on help augment your in-house IT staff with expert support, including backup technicians to boost uptime. We provide the solutions needed to tackle your IT challenges, optimize systems, and improve performance. Through automation and detailed reporting, we equip you with the tools and insights to get the most from your technology.
Asset Reporting
24 x 7 Service Desk
7am – 6pm Service Desk
Tier 3 Engineering and Escalation
Remote Management Tools
Tickets Resolved Annually
Customer Retention
Devices Supported
Minute Avg. Response Time
Years in the Business
Who needs Co-Managed IT services?
Lancaster businesses come in all shapes and sizes, but Co-Managed IT Services can be a great fit for most!
Our programs fit best for organizations with 25 to 500 employees and $5M+ in annual revenue that also have a key executive contact, such as a Financial or Operational leader.
We find that companies that share our values and are looking to grow their organization, embrace change, and value a strategic technology partner get the most out of a relationship with ONE 2 ONE.
Do any of these sound familiar?
Has your IT Department experienced any of these challenges?
Our IT Department has not made progress on critical IT projects due to spending time on day-to-day support.
We’ve had turnover on our internal IT team and can’t find good talent!
We’ve got a great Help Desk but need additional resources as we grow!
ONE 2 ONE helps Lancaster CFOs solve these issues every day with our co-managed IT services.
Schedule a 15 Minute Assessment Call
“When a ONE 2 ONE technician shows up at our office it’s kind of like another member of the family. They’re great people, they always come prepared, they’re very knowledgeable, they have a lot of expertise, and they always leave with the problem resolved.”
What’s included in our Co-Managed IT services?
Gap Assessment
Even if you’ve got Internal IT, our IT Security Assessment identifies critical issues and security risks in your Lancaster business and is the first step in our journey. Even if you aren’t ready to jump into your cybersecurity journey or a fully outsourced Managed IT Service program, our self-assessment walks you through technical, procedural, and organizational questions to document your risk areas so we can assess and create a plan as part of your onboarding.
IT Staff Burnout
Successful Lancaster area Co-Managed IT includes clear lines of responsibility and ownership. Our programs are designed to cover everything from monitoring and alerting, Help Desk, and Escalated engineering support, and we’ll establish detailed plans and communication preferences to make sure our team — and yours — know “who’s doing what” when it comes to supporting your IT systems.
IT Systems Integration
Using our state-of-the-art tools, our team deploys our monitoring and protection agents, documents your system and asset information, and begins your 5-Star IT Experience during your onboarding! Our process makes it easy to integrate our tools with your systems, and we’ll identify cost-saving measures for your Lancaster-based IT department as we deploy our integrated tools and systems.
Technology Alignment
When onboarding is complete, our team will evaluate your current systems and make immediate recommendations to increase security and improve efficiency while establishing a plan to align your IT environment with our tried-and-true technology standards.
Avoid Rising IT Costs
Co-managed support for Lancaster CFOs means your technology plan and IT Department goals align, your account manager will help prepare your annual IT budget and provide asset inventory and performance reporting so you can make informed business decisions and improve your IT experience.
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