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MANAGED IT SERVICES

NOC Services

IT Service Desk

Strategic Account Management

Professional Services

Server Design and Deployment

Networking Design and Deployment

Wireless Design and Deployment

Phone System Design and Deployment

End User Computing

Microsoft 365

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OUR APPROACH

When you pay a technician an hourly fee to fix a problem, upgrade your systems, or manage a project, you get exactly what you pay for: a one-time visit and a one-time solution. Our Managed IT services makes ONE 2 ONE a true partner. We're your de facto IT Department, from the Chief Technology Officer strategist all the way down to your help desk technician.

As a Managed IT support client, you'll get our lightning-fast NOC monitoring and alerting services and our friendly IT Service Desk team. Best of all, as we get to know your business operations, we provide asset management and performance reporting, strategic planning, budget preparation, and much more!

GET STARTED

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WHO NEEDS MANAGED IT SERVICES?

Businesses come in all shapes and sizes, but Managed Services can be a great fit for most!

Our programs fit best for organizations with 25 to 500 employees and $5M+ in annual revenue that have a key executive contact, such as a Financial or Operational leader.

We find that companies that share our values and are looking to grow their organization, embrace change, and value a strategic technology partner get the most out of a relationship with ONE 2 ONE.

DOES THIS SOUND LIKE YOU?

“We had too many service outages and system downtime.”

“We overspent our budget because we don't know what we have and how it's performing”

“We lost data due to lack of reliable solution and response time.”

OUR PROCESS

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Gap Assessment

The first step to Onboarding a new client is taking a Gap Assessment, which identifies critical issues and security risks in your organization. Even if you aren't ready to jump into your cybersecurity journey, our self-assessment walks through technical, procedural, and organizational questions to document your risk areas so we can assess and create a plan as part of your Onboarding.

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Manage the Breakup

Switching IT providers doesn’t have to be scary. It could save you money and make your business more efficient! We'll take charge to manage your transition, including interacting with your old provider. We know the right questions to ask and have a streamlined process to migrate you from your current provider to ONE 2 ONE, with minimal disruption to your day to day.

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IT Systems Onboarding

Using our state-of-the-art tools, our team deploys our monitoring and protection agents, documents your system and asset information, and begins your 5-Star IT Experience during your Onboarding! Our process makes it easy to switch and even easier to transition to Support with end user training to make your company feel like we're part of the team.

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Technology Alignment

When Onboarding is complete, our team will evaluate your current systems and make immediate recommendations to increase security and improve efficiency while establishing a plan to align your IT environment with our tried-and-true technology standards.

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Long-Term Planning and Budgeting

Armed with your technology alignment plan, your experienced account manager will help you set long-term priorities and facilitate business reviews. We'll cover strategic initiatives, prepare your annual IT budget, and provide asset inventory and performance reporting so you can make informed business decisions and improve your IT experience.

FREQUENTLY ASKED QUESTIONS

What is “managed” IT support and how can I tell if my current provider is doing it?

Many people are used to the idea of “break/fix” IT. When something related to your technology systems malfunctions (“breaks”) you call someone to fix it. Managed IT support is more proactive and in-depth. Typically, an MSP (someone who provides managed services and support) installs software on your network that monitors the health and well-being of all your technical assets. This means that your computers and servers are up to date with patching, operating system updates, and protective anti-virus software. Your servers and network health are monitored 24/7 and if a problem is detected, the MSP would notify you about it and resolve the issue based on your preferred response time.

How is your service different than an hourly service provider?

When you pay a technician an hourly fee to fix a problem, upgrade your systems, or manage a project, you get exactly what you pay for: a one-time visit and a one-time solution. Our Managed IT services makes ONE 2 ONE your technology partner. You not only get our monitoring services and protection, but as we get to know your business and equipment better, we provide reporting, end user training, strategic planning, budget forecasting, and much more.

How long and difficult is a switch to ONE 2 ONE Managed IT services?

We make switching to ONE 2 ONE easy and efficient. Once you select the response level that is right for you, we contact you to get some information about your business and equipment. We then provide you with pricing and next steps. Once your agreement is active, our “switch kit” process allows us to manage your transition to ONE 2 ONE whether you have never had IT support before or are switching to us from another provider.

When will I be able to tell if a switch to ONE 2 ONE was good for my business?

Right away! We believe in providing an unbelievable experience in every step of our process. Our account management and support teams make sure your system is stable and well documented during our Onboarding phase. We offer “report card” style metrics on your system performance. Your day-to-day interactions with the ONE 2 ONE team should feel like a one-on-one experience with a company that cares about your business and your technology.

What if I’m not really sure what I’m paying for or getting now…how can ONE 2 ONE help?

Our process begins with a technology assessment to determine just that. We can meet you at your office or discuss your needs over the phone to review your systems and current technology investment. Our process offers an “apples to apples” comparison of the true cost of your investment compared to one of our programs, so you can make an informed and responsible decision.

What if I’m afraid to switch providers? It seems they know my system and I don’t want disruption.

Switching IT providers doesn’t have to be scary. It could save you money and make your business more efficient. When we manage your transition, which includes interacting with your old provider. We know the right questions to ask and have a streamlined process to migrate you from your old support plan to managed IT with us to prevent downtime and disruptions.

What is the ROI of having a managed services provider like ONE 2 ONE?

Our monitoring, reporting, and technology planning sets us apart from other IT providers, creating value unlike anything you may have experienced before. We not only prevent technology disasters and improve system availability, but our ultimate goal is to improve your day-to-day operations and long-term planning using the latest technologies to make you more efficient.

Are you more expensive than other IT companies?

Some. And less expensive than others. We price our services to be competitive, but we also use the latest technologies and have structured our team to be the very best in response and resolution to our customers. We also have an account management team that drives the ongoing growth of your technology systems, while other companies may not provide the same experience and comprehensive service.

Why do you care so much that my company wants to grow, embraces change, and values an MSP like ONE 2 ONE?

Businesses come in all shapes and sizes. Depending on your current needs, budget, and expectations, we may not be the right company to provide you IT support. We want to help as many businesses as possible and we truly believe in our mission and vision. We find that companies who share our beliefs, are looking to grow, embrace change, and value a technology partner get the most out of a relationship with ONE 2 ONE.

What is the difference between thinking about IT as a service or as a strategy?

Whether you work with a break/fix company or an MSP, you’re paying for your IT as a service. But with ONE 2 ONE, you also get account representatives and technicians who analyze your technology to create an IT strategy for your business. We offer both consultation services for when you need expert advice about business and technology planning as well as implementation services for advancing technical projects, office moves, acquisitions, and anything else your business needs to grow, change, and stay on the cutting edge of your industry.

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“When a ONE 2 ONE technician shows up at our office it's kind of like another member of the family. They're great people, they always come prepared, they're very knowledgeable, they have a lot of expertise, and they always leave with the problem resolved."

- Eric J. Elliot Managing Director, A&E Audiology

SEE US IN ACTION

Explore our success stories to see how companies like yours have benefited from our managed IT services and expertise.