Manager, Account Management

Grow With Us

ONE 2 ONE Computer Services, Inc. specializes in empowering and educating those we serve through technology, our sweet spot. If you want to belong to a team that excels in this area every day, this company is a great fit for you. Currently, we are in search of a Manager, Account Management.

Our clients are small to medium sized businesses who are growth oriented, challenge the status quo, and value a long term partnership. If you have experience working with this type of client – or want that experience – this role will be a great fit.

You will love it here if you:

  • Lead with a Moral Compass
  • Are Servant Minded
  • Put We Before Me
  • Go Beyond the Status Quo

Our company runs purely on EOS (Entrepreneurial Operating System). That means as a member of this team, you will have a leader who:

  • Gives clear direction
  • Ensures you have the necessary tools
  • Acts with the greater good in mind
  • Delegates appropriately
  • Takes time to truly understand your role and how you can help the company
  • Makes their expectations clear
  • Communicates well
  • Has effective meetings
  • Meets one-on-one with you quarterly or more, as needed
  • Rewards and recognizes your performance

We offer a competitive benefits program which includes:

  • Competitive salary
  • Health, dental, & vision insurance
  • 401K with employer match
  • Paid holidays and time off
  • Remote work opportunities
  • Volunteer time off and charitable donation matching

You’ll love coming to work every day if you Get, Want, and have the Capacity for:

  • LMA (Lead, Manage, Accountability)
  • Department Inside Sales
  • Client Relationship Management
  • Account Management Process

You’ll have success here if you value clear processes and feel qualified to do the following things:

  • Build and maintain relationships with clients and key personnel within customer companies
  • Provide client support and handle client communications promptly and professionally 
  • Oversee cross functional work areas targeted to resolve issues raised by clients  
  • Manage operational functions within the team such as defined process, productivity, product/service offerings, metrics, and budgeting 
  • Develop, track, and report key performance measurements 
  • Manage assigned staff to include hiring, training, coaching, performance feedback, recommending, and administering discipline 
  • Develop, improve, and implement processes, procedures, structures, documentation, and tools to improve operational efficiency 
  • Develop and rollout new and existing products, service offerings, and pricing structures to existing clients  
  • Execute Account Management department plans to drive long term company-driven deliverables 
  • Develop and improve client profile standards and implement strategy to increase recurring revenue 
  • Develop and implement Inside Sales initiatives/campaigns
  • Communicate and collaborate with the sales/marketing teams to achieve company and departmental objectives
  • Practice, coach, and train department on consultative sales for existing customers by listening to understand their motivations and pain points, educating the consumer, establishing relationships, and developing trust 
  • Communicate viable, potential, and profitable solutions in problematic circumstances for existing customers 
  • Attend client meetings to review, support, and provide sales or company presentations 
  • Meet or exceed all assigned key performance metrics as defined by management 
  • Backup account management support of top tier clients 
  • Participate in the leadership team 
  • Participate on team/committee assignments and initiatives  

Requirements for the Manager, Account Manager role are as follows:

  • Four year degree in Business Administration, Marketing, Communications, or related field
  • Five years Technology experience highly preferred
  • Ten years Sales and/or Account Management Experience 
  • Three years Leadership / Supervisory Experience 

Our right fit Manager, Account Management would have the following skills:

  • Strong client-service focus
  • Excellent written and verbal communication skills
  • Ability to lead and mentor a team
  • Strong interpersonal and relationship-building skills
  • Working knowledge of Microsoft Office and CRM platforms 
  • Skilled in negotiation, strategic planning, and closing sales 
  • Ability to be adaptable with excellent time management skills 
  • Exceptional business acumen 
  • Results-oriented 
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