IT Technician Intern

Grow Your It Support Career!

ONE 2 ONE Computer Services, Inc. specializes in empowering and educating those we serve through technology, our sweet spot. If you want to belong to a team that excels in this area every day, this company’s a great fit for you. Currently, we are in search of IT Technician Interns!

Our clients are small to medium sized businesses who are growth oriented, challenge the status quo, and value a long term partnership. If you have experience working with this type of client – or want that experience – this role will be a great fit.

You will love it here if you:

  • Lead with a Moral Compass
  • Are Servant Minded
  • Put We Before Me
  • Go Beyond the Status Quo

Our company runs purely on EOS (Entrepreneurial Operating System). That means as a member of this team, you will have a leader who:

  • Gives clear direction
  • Ensures you have the necessary tools
  • Acts with the greater good in mind
  • Delegates appropriately
  • Takes time to truly understand your role and how you can help the company
  • Makes their expectations clear
  • Communicates well
  • Has effective meetings
  • Meets one-on-one with you quarterly or more, as needed
  • Rewards and recognizes your performance

We offer a competitive benefits program which includes:

  • Competitive salary
  • Health, dental, & vision insurance
  • 401K with employer match
  • Paid holidays and time off
  • Remote work opportunities
  • Volunteer time off and charitable donation matching

Are you a motivated individual with a passion for providing clients with a 5 Star IT Experience?  As an IT Technician Intern, your focus would be to assist with Level 1 or basic service tickets, shadow and assist with cabling and PC, phone system, and camera setups and installations, aid our Pro Services team with onsite projects, and more!

This internship would be a part-timehourly paid position with a flexible schedule.  

You’ll have success here if you value clear processes and feel qualified to do the following things:

  • Emulate and promote the ONE 2 ONE culture by adhering to the vision, mission, and values
  • Provide exemplary customer service to existing and prospective customers
  • Provide a 5-star IT experience
  • Proper use of the company PSA, RMM, documentation platform, and other programs as trained and directed
  • Represent ONE 2 ONE in the community via events like conventions, expos, chamber functions, and as directed by management
  • Attend relevant webinars, seminars, and training sessions as directed by management
  • Deliver services in accordance with all contracted Service Level Agreements
  • Troubleshoot/resolve reported issues with client facing services; escalate when applicable
  • Utilize the service ticket system to log all requests, activities, and labor, including documentation of special requests and customizations considered important for future support
  • Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
  • Collaboratively and positively interact with hardware and software vendors to resolve client issues
  • Assist in deployment, troubleshooting, and repair of hardware and software on site and at ONE 2 ONE’s facilities
  • Assist with cabling, PC, phone system, and camera setups and installation
  • Shadow members of the Service department both remotely and onsite
  • Assist with Level 1 or basic service tickets
  • Recycle old equipment
  • Assist the Pro Services team with onsite projects, as needed
  • Travel as required to client sites to assist and shadow various IT-related tasks

Requirements for an IT Technician Internship role are as follows:

  • 1-2 years related IT Service Desk experience (or similar IT experience)
  • 1-2 years troubleshooting connectivity on desktop PCs, MACs, and Windows Servers via remote applications
  • CompTIA A+ or similar experience

Our right fit IT Technician Intern would have the following skills:

  • Client-service focused
  • Active Directory administration skills
  • Competency with Microsoft operating system
  • Functional knowledge of TCP / IP, routing, switching, subnetting, etc.
  • Strong written and verbal communication skills
  • Cabling experience
  • Experience in user administration for Exchange
  • Experience in setting up / troubleshooting PC’s
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