Managed Services:

Why Outsource IT

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Why Break-and-Fix Costs You More than Managed Services:

Companies often opt for an IT solution that allows them to call their service provider as issues arise instead of choosing a completely managed, 24x7 option. The reason? Cost savings. It seems like that occasional break-and-fix service call is much more efficient than a regular invoice that you pay every month.

Here's why Managed Services is a more reliable and cost-effective solution:

Traditional IT: "Break & Fix"	Vigilance Managed Services
Lack of Accountability
No single, responsible entity for IT management and planning	Single provider of service is well versed in your particular environment and understands the specific needs of your infrastructure
Unpredictable IT Costs
IT support cost fluctuations impact budgeting and planning	Structured costs tailored for your budget, with no surprise charges
Chronic IT Issues
Issues are not properly resolved and continue to occur	Issues are assessed for repair to eliminate continuous fixes
Downtime Costs
IT interruptions or failures cost time, money and productivity	Preventative maintenance plan applies patches, assesses potential trouble spots or recommends replacement as needed
Misaligned Objectives
"Break-&-Fix" companies benefit from a network that continues to have issues and requires reactive support	Managed service providers actually loses money from repeat incidents that require technician time to address

Why Internal IT Staff Costs You More than Managed Services:

Some companies already have dedicated IT personnel on staff; or they may assign the office manager or administrative assistant, who knows a little bit more about computers than everyone else, to handle the day to day complications on top of their usual job responsibilities. These companies assume that an outsourced solution will be an unreasonable additional cost.

Here's how you can actually save money with Vigilance Managed Services:

Internal IT Staff	Vigilance Managed Services
Budget Stretched Thin from IT Staff Overhead
Approximately $50,000 salary plus benefits, vacation and sick time	Total cost is approximately 25-30% lower than a full time salary
IT Response is Slow
Staff responsible for IT may be overextended, so response time suffers	Monitoring and automated alerts send notification when an issue happens This sets in motion measures to resolve the issue
IT Staff Productivity Is Down
Personnel may spend a lot of time working on one issue, leaving little time for other tasks or primary duties	Technicians address your issues quickly, and often remotely, so your employees can get more done
Poor Reporting
Reports may be sparse or nonexistent	Reports of system activity are standard and delivered regularly
Frequent Unpredictable IT Costs
Inexperienced staff may spend valuable hours fixing a simple problem, or they may call a pricey "break-&-fix" company	Consistent billing and invoicing No added fees or additional bills Fit to your budget and the support options you choose