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Have a question about Vigilance? Read the FAQ below to see if we've already answered it. If you can't find what you're looking for, feel free to Contact Us.
Q. Do I have to choose just one service plan for all of my equipment?
A. Vigilance plans are built so that you can select which plan provides the coverage you need for your equipment. If you only need basic coverage for your workstations but want to fully safeguard your servers, you may cover the workstations under the Silver plan and the servers under Platinum +. You can even mix and match plans among similar types of equipment. Using our Infrastructure Discovery, we'll help you determine which plans are best for all of your equipment.
Q. What happens if I have a problem? Can I call you, or do I have to wait until you contact me?
A. Vigilance Managed Services is proactive monitoring and management. Our powerful Vigilance monitoring system will notify us if there's a problem before you can even detect something has gone wrong. If you have questions or experience problems, call us right away at (717) 393-7403.
Q. Can you help me purchase new equipment and software?
A. Vigilance partners with One2One Inc.'s Business IT, which offers Hardware and Software Procurement services. We'll review your current technical environment and recommend solutions that fit both your technical needs and your budget. To find out more about the Business IT services, click here (links to Business IT Defined Results).
Q. I already employ an IT guy. Do I really need managed services?
A. No matter how technically proficient your IT staff is, they simply can't keep an eye on everything, or solve every issue right away. Vigilance MSP is 24x7 automated monitoring with alerting and notification for instant response to issues, and our entire technical team works for you round the clock to keep your technology in excellent working order.
Q. What happens if I use all of my pre-purchased Incidents?
A. Incidents can be added at any time. To purchase more incidents, contact our Sales department at sales@one2oneinc.com or (717) 393-7403.
Q. What if I need support for a piece of equipment that isn't under a Vigilance plan? Can you still help me?
A. Yes. Incident Support can be used for any piece of equipment, regardless of whether or not it is covered by a Vigilance plan.
Q. Do you support personal (or home) computers?
A. Vigilance is for corporate equipment, but our One2One Inc. partner, SNAFU Computer Services, is exclusively for residential PCs and other technology. Check out SNAFU online at www.snafusupport.com, or call (717) 824-4772. You can also e-mail the SNAFU Crew at info@snafusupport.com.
Q. What happens if there's a problem with my network or equipment after business hours?
A. Our on-call technicians are actively monitoring your network and equipment. If the Vigilance agent triggers an alert from 5:00pm to 8:00am, our on-call technician will assess the issue immediately, contact you in the method you requested, and begin remediation.
Q. How do I view information about my account online?
A. Click "My Account" in the top right corner of any page within the One2One Inc. site. |
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